Kill Rate Study Testing

I. Confidentiality:

PLS Analytical ("PLSA") maintains strict confidentiality with its clients.

Formal Confidentiality agreements may be initiated by the client or by PLS Analytical.

II. Financial Information

1. Payment in advance is required for clients whose credit has not been established with PLSA.
2. Payment terms are “NET 15 days from receipt of the results”. Buyer agrees to pay all costs, including, but not limited to attorney and accounting fees and other expenses of collection resulting from any default by buyer in any of the terms of this contract.
3. Purchase orders or valid credit card information are REQUIRED. Orders submitted without this information may cause delays in testing.
4. For third party billing a signed purchase order must be received from the party paying for the service.
5. A surcharge of 50% or greater will be added for EXPRESS service. Express is subject to prior approval and availability.
6. Pricing is designed for single samples. Project discounts may be available. Quotations will be provided free of charge.
7. A minimum billing of $25.00 will be charged on all samples including those samples cancelled at the customer's request.
8. Clients that request Raw Data will have a copy sent to them electronically (at no charge) along with their report. There may be a surcharge for copies of the raw data and report when requested after initial sending is completed.
9. Additional charges may be assessed (e.g. hazardous samples, composite fee).
10. Shipping costs will be charged to clients that would like containers, coolers or ice packs returned.
11. Liability of PLSA is limited to an amount no greater than the amount invoiced.

III. Sample Submission:

1. Fill out the Sample Submission Form COMPLETELY, including product name, lot number, test, methods, and the amount of samples sent. Incomplete information may cause a delay in providing services.
2. All results will be reported by the method supplied and/or identified. If a limit is not supplied, we will default to associated compendia limits, or “Report Results” when compendial limits are not available.
3. All samples should be labelled with company name, product name and lot number. Samples received without a lot number will be sent back to the client for proper labeling. Hazardous Substances must be appropriately labeled for the protection of office and laboratory personnel.
   • Shipping carton exterior must be labeled as to the hazard enclosed; caustic, cytotoxic, antineoplastic, explosive, corrosive, toxic, or carcinogenic, etc.
   • Safety Data Sheet (SDS) must be provided for all Hazardous samples.
   • Additional charges may be applied.
   • Please place Sample Submission Form, SDS and any other correspondence submitted, in an envelope and place at the top of the box or affixed to the outside of the box. Failure to use the PLSA Submission Form for Analytical Services may delay results.

IV. Retention and Disposal:

1. Samples are retained for a period of 30 days after completion of analysis.
2. Special PRIOR arrangements must be made to return or retain samples under other conditions.
3. Unless alternate arrangements have been made, raw data will be retained for 6 years after final report date.